Sometimes you have a character who must take a difficult action. In fact, we need characters to take those actions as part of the development of the story. Say your character learns that an old friend is dying, and the character knows she must call the dying woman’s brother. It’s messy. They haven’t spoken in years. The character knows that despite all resolve, she will cry during this telephone call, in fact, start crying as soon as she says hello. The veil of formality and any hope of hiding her feelings will dissolve. The outcome of the call may or may not matter, but pushing the character to take a breath and follow through on dialing the number is how the story moves on.
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